Customer service is vital to a company. In this technology‐driven age in which we live, customer service is sometimes the only contact a customer has with a company. Customer Service can set a company apart from its competitors. Individuals having a positive experience will spread the word and are more likely to do repeat business.
On the other hand, a person who has a bad customer service experience will likely tell even more people about their negative experience. If there is a product or issue, a great customer service team will address and provide immediate response and offer resolutions/options.
Companies who maintain high levels of customer service can expect dividends over time. In addition, companies who remove barriers to buying, i.e. – offering excellent customer service and satisfaction, you are more likely to entice future customers to buy from you.
At DynaGraphics/Wood Printing, our team genuinely cares about our customers and their projects. We pay attention to detail whether we are working on a custom project/design or when we are working with customer‐supplied art files for printing. We want our customers to feel at ease with our quote, ordering, and proofing process. No job is too big or too small; we have a very liberal reprint policy and guarantee satisfaction with every job.